Healthcare pricing can be complicated. When it comes to healthcare, knowing the upfront cost is not always easy. For many patients, they do not always know what a diagnostic test, an in-office procedure, or surgery costs until they receive a bill from their doctor or a letter from their health plan. As a patient, this uncertainty can make it hard to plan for and manage their finances. As a healthcare provider, what can you do to elevate the stress that comes along with this part of your patient’s journey to care? Here are a few practical tips on how to utilize your website to provide some helpful information and resources to patients so that they can better understand their out-of-pocket costs.
This one may seem simple but it’s amazing how many medical groups forget to add this. Take the top five or ten questions that your billing department staff frequently get and post answers to those questions on your website. This may help to elevate some of the calls that your office gets. Don’t forget to post a phone number for your billing department so that patients can easily get in touch if they have additional questions…
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