No one enjoys waiting on the phone for information or getting sent into an endless queue when you just need to speak with a live person. Implementing a HIPPA compliant communication platform that offers chat, text, and video can enhance your patient’s satisfaction and improve practice efficiencies. Not only can your patients contact you securely and efficiently from anywhere, but your staff can handle the volume of conversations with less effort. So how does offering chat, text, and video drive patient and staff satisfaction and improve communication? Here are five ways you can leverage this automation to improve your practice workflow.
Is your support staff constantly calling patients, leaving messages, and missing callbacks? These missed messages can mean a lot of extra work for staff, making your practice inefficient. Meet patients in their preferred communication channel – text…
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