As patients become more financially responsible for their healthcare as a result of their high-deductible plans, federal and state governments are pushing forward in their efforts to increase price transparency.
Driven by consumerism and the ongoing desire to lower healthcare costs, healthcare pricing transparency is upon us. In fact, as of January 1, 2019 in-patient and long-term care facilities are now required to publish a listing of their standard charges online and update that listing on an annual basis.
In this new world of a consumerism, the health industry is on the hook for going retail.
To effectively complete in this new consumer-centric world, healthcare organizations such as medical groups and hospitals must focus on customer service,
There is a movement underway in healthcare
A transition is occurring from the status quo of traditional fee-for-service to more of a retail market where the patient is at the center.
